Real people quote it, order it, install it and stay on your account.

IT RavenIT RavenStoreQuote list

Convoso

Available through IT Raven

  • Contact Center and CX

Convoso is an outbound contact center and dialer platform built for high-volume sales and lead-generation teams. Where many contact center tools focus on inbound support, Convoso is optimized for reaching out: its dialer engine, which it calls DX5, connects to a live person in seconds, and it prioritizes which leads to call using dynamic scoring. It leans on automation to keep agents productive, including answering-machine detection so reps spend time on live conversations rather than voicemails. Around the dialer it adds caller ID reputation tools and compliance features for the rules that govern outbound calling. For a buyer, Convoso is a specialized engine for outbound sales and lead-gen calling, not a general inbound contact center.

Best for

  • Sales and lead-generation teams that make high volumes of outbound calls and need speed and contact rates.
  • Businesses whose outbound numbers get flagged as spam, hurting how many calls are answered.
  • Outsourcers and telemarketing operations that need a purpose-built outbound platform with compliance tooling.
  • Teams that want automation, lead scoring and answering-machine detection to keep agents on live conversations.

A team focused on inbound customer support, with little outbound calling, is looking at a different kind of platform. Convoso's strength is outbound.

What they offer

Outbound Engagement. A high-volume outbound dialer platform: the DX5 dialer connects to a live person in a few seconds, dynamic lead and list scoring prioritizes the best prospects for higher contact rates, and answering-machine detection keeps agents on live calls. Live dashboards and reporting track performance.

Reputation Management. ClearCaller ID manages a company's caller ID and phone-number reputation to improve deliverability and keep outbound numbers from being flagged, so more calls are answered.

Contact Center. The platform is a full outbound contact center, with built-in tooling to help teams stay compliant with the rules governing outbound and telemarketing calls.

Proof

Customer stories Convoso has published, told here without the customer's name.

A home-services lead-generation contact center. After switching to Convoso, it uses the speed-to-lead automation, caller-ID reputation tool and reporting to cut the time before a new lead is first dialed from over two minutes down to seconds, and books noticeably more appointments than before.

A performance-marketing company with more than 150 agents. It delivers calls and leads for the insurance and financial-services industries and moved to Convoso's dialer to power a fast growth phase, scaling both its outbound and inbound calling as the business expanded.

A life-insurance and Medicare sales group. Fighting Spam Risk and Scam Likely labels on its outbound calls, it switched to Convoso, shifted to a fully virtual sales model and grew its headcount quickly, reaching more of its leads with a healthier calling reputation and faster dialing.

Good to know

  • Convoso is built for outbound. Confirm it fits your calling regulations and consent requirements, since compliance is central to outbound programs.
  • Its performance figures, such as answering-machine detection accuracy and contact-rate gains, are the company's own and describe its platform, not a promise for your results.
  • Product names here are the company's own, from 2025 material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

  • 3CLogic logo3

    3CLogic

    • Contact Center and CX
  • 8x8 logo8

    8x8

    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure
  • Alvaria logoA

    Alvaria

    • Contact Center and CX
    • Cloud and Infrastructure
  • Amazon Connect logoAC

    Amazon Connect

    • Contact Center and CX

How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.