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Net2Phone

Available through IT Raven

  • Network and Voice
  • Unified Communications
  • Contact Center and CX

Net2phone is a cloud phone company that serves businesses in the United States and abroad, with its own international voice network behind it. It claims more than 30 years in the business and sorts its products into three groups: phone systems, contact centers and Microsoft Teams calling.

Its main product, Unite, puts calling, video meetings and messaging in one system that an administrator runs from a browser. Underneath sits a large international voice network, which net2phone also sells on its own, as Global Connect, to companies that want one carrier for offices in many countries.

Best for

  • Small and mid-sized businesses that want a cloud phone system with international calling built into the plan.
  • Companies with offices in several countries that want to stop buying phone service country by country.
  • Teams that need call queues and supervisor tools without a full contact center platform.
  • Contact centers that want voice and digital channels on one screen and want to be running within days.
  • Organizations that live in Microsoft Teams and want a phone service inside it.
  • Healthcare practices that need a provider that works with HIPAA.

What they offer

Cloud Phone Systems. Unite combines business calling, video and messaging, with a calling plan that covers the United States, Canada and more than 40 other countries. Huddle is its video meeting tool, for up to 100 participants. A Microsoft Teams integration brings net2phone calling into the Teams app. Users and administrators each get a browser portal, and there is a separate portal for billing.

Contact Center. Call Center Essentials adds queues, routing and supervisor tools to the phone system. uContact is a full cloud contact center for voice and digital channels, with dialers and automatic call distribution, offered in the cloud or on your premises. AI Agent handles appointments and inquiries by phone, chat and web without a person.

Business Connectivity. Global Connect is international SIP trunking: phone numbers in more than 100 countries, local call delivery in more than 40, and points of presence in the United States, Brazil, Argentina, Peru, the United Kingdom and Hong Kong.

Hosted Fax. A dedicated fax number and an encrypted virtual fax service inside the phone platform.

Coverage

  • Australia
  • Brazil
  • CAN Currency Billing
  • Canada
  • China
  • England
  • Germany
  • Hong Kong
  • India
  • Japan
  • Mexico
  • Philippines
  • Puerto Rico
  • Singapore
  • South Korea
  • US (Nationwide)
  • US Virgin Islands

Coverage is a starting point. We check every address before we quote it.

Proof

Customer stories net2phone has published, told here without the customer's name.

A real-estate brokerage franchise with about 1,000 mobile agents and 200 corporate staff across more than 50 offices. With no in-house IT department and a different telecom vendor at each office, it consolidated onto net2phone SIP trunking paired with a 3CX phone system, managed and monitored for it, and moved offices onto the cloud service in minutes rather than weeks.

A family-owned hotel group running five properties with about 70 staff. Hit by seasonal swings and separate phone systems at each property, it moved to net2phone SIP trunking over its existing on-premises PBX, unifying the properties without replacing the hardware.

A dermatology practice that had grown past 90 staff. After its previous phone provider, newly acquired, left it with a multi-day outage, it switched to net2phone for reliable service and reachable support.

net2phone also lists HIPAA, SOC 2 and PCI compliance, STIR/SHAKEN call authentication, and support for Kari's Law and RAY BAUM's Act for 911 calls. Its Global Connect network is stated to carry more than 28.3 billion minutes a year, with more than 900 connected carriers and capacity for 450,000 calls at once. Its video meetings are password protected and carry a Grade A rating from SSL Labs.

Good to know

  • The platform runs on Microsoft Azure and AWS. Global Connect runs on AWS.
  • uContact has its own web address and brand. Ask how closely it is tied to the phone system you would buy.
  • uContact says it can be working in days. Get that in your project plan.
  • International virtual numbers are offered in more than 50 countries and 300 cities. Check your specific cities before you commit.
  • The documents give no headquarters or company size.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.