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Nextiva, Inc.

Available through IT Raven

  • Unified Communications
  • Contact Center and CX

Nextiva is a business communications company whose cloud platform combines a phone system, a contact center and customer-experience tools. It started as a business phone provider and has grown into a broader customer-experience platform, so a buyer can take just the phone system or add a contact center and the tools around it. The contact center handles voice and digital channels with built-in automation, and the wider platform adds customer-facing tools such as omnichannel messaging, AI chatbots, online review management and social listening. The idea it sells is one place for how a company talks to its customers, from a routine phone call to a review posted online. Nextiva serves the United States, Canada, Puerto Rico and beyond, with Canadian data residency available. For a buyer, it is a single vendor spanning employee phones through outward customer experience.

Best for

  • Companies that want a business phone system and the option to add a contact center from the same vendor as they grow.
  • Contact centers that want AI and automation built in, handling voice and digital channels together.
  • Businesses that want customer-experience tools, such as review management and social listening, alongside their phones and contact center.
  • Organizations that need Canadian data residency for their communications.

A company that only ever needs a few phone lines, with no contact center or customer-experience ambitions, may not use much of what Nextiva offers.

What they offer

Cloud Phone Systems. Nextiva's cloud business phone and unified communications, the foundation the rest of the platform builds on.

Contact Center. Nextiva Contact Center is an AI-powered contact center as a service that handles voice and digital channels with native process automation, aimed at everyone from small teams to enterprises, service providers and outsourcers.

CX and Conversational AI. Digital customer care across channels, an AI chatbot that can hand off to a live agent, online review management, and social listening and analytics that track conversations about a brand, its competitors and its industry.

Coverage

  • CAN Currency Billing
  • Canada
  • Canadian Data Residency
  • International
  • Puerto Rico
  • US (Nationwide)
  • US Virgin Islands

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Nextiva spans employee communications and outward customer experience. Decide which pieces you need, since a buyer can start with the phone system and add the contact center and CX tools later.
  • The customer-experience tools, including review and social management, are their own products within the platform. Ask for them by name if reputation and social monitoring matter to you.
  • Product names here are the company's own material.

Similar companies

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.