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SCB Global

Available through IT Raven

  • Network and Voice
  • Unified Communications
  • Contact Center and CX

SCB Global is an enterprise cloud communications provider specializing in Microsoft Teams voice and its OPTO X platform for voice and messaging. It helps large, distributed organizations move communications to the cloud and, in particular, bring calling into Microsoft Teams as a natural extension of an existing Microsoft investment, with the global enablement expertise to do it across many countries. Its OPTO X platform embeds voice, video and messaging into applications and into Teams through APIs and software development kits, reaches customers on channels such as SMS, web chat, WhatsApp, social media and email, and adds Copilot-based AI to the experience. A related product line extends the same approach to the contact center. It has delivered single-vendor communications for large multi-site enterprises. For an organization standardizing on the cloud and Microsoft Teams for communications, SCB Global provides the platform and the global rollout.

Best for

  • Large, multi-site organizations moving communications to the cloud that want one provider across many countries.
  • Companies invested in Microsoft 365 that want to add calling and communications inside Microsoft Teams.
  • Businesses consolidating several separate communications systems into a single unified solution.
  • Developers who want to embed voice, video and messaging into their own applications through APIs.

A small single-site business with simple phone needs and no Microsoft Teams footprint has less to gain from an enterprise Teams-focused provider.

What they offer

Cloud Phone Systems. Cloud communications with a specialty in Microsoft Teams voice, plus the OPTO X platform that embeds voice, video and messaging into applications and into Teams through APIs and SDKs, reaching customers across channels including SMS, web chat, WhatsApp, social media and email, with Copilot-based AI built in, delivered with global enablement across many countries.

Contact Center. A contact-center line that extends the same OPTO X communications approach to customer-service interactions across channels.

Proof

A multinational manufacturer with more than 450 sites wanted to replace five separate communications systems and several vendors with one solution, and SCB Global consolidated them into a single Microsoft Teams-based cloud communications platform delivered across its global sites.

A US pet-supplies retail franchise with more than 460 stores faced an aging on-site PBX estate and a shift to hybrid work, and moved to a single cloud unified-communications solution connecting all its stores and headquarters.

Good to know

  • SCB Global's catalog listing includes connectivity, but its focus is cloud communications and Microsoft Teams voice rather than selling underlying circuits. Treat it as a UC and Teams-voice provider.
  • Its strength is global Teams enablement. Confirm coverage and voice availability for the specific countries you operate in.
  • Product names here are the company's own material.

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How buying works

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Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

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  2. 02

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  3. 03

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  4. 04

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