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Uniti Group (fka Windstream Enterprise)

Available through IT Raven

  • Network and Voice
  • Unified Communications
  • Contact Center and CX
  • Cybersecurity
  • Managed IT Services

Uniti, formerly Windstream Enterprise, is a national carrier that manages networks, security and phone systems on top of its own fiber. It also runs cloud contact centers. Its documents describe a nationwide network with more than 150,000 fiber route miles and offices in 48 states.

The name changed recently. A 2025 case study is signed Uniti and refers to "Windstream, now Uniti". Everything dated 2018 to 2023 says Windstream Enterprise. The services described are the same, and this page uses the product names the documents use.

Where a pure carrier sells you a circuit, this company's pitch is to run the network for you: design it, watch it, chase the other carriers when one of their lines fails, and answer for the result through one portal.

Best for

  • Banks and credit unions moving branches off a single private network path. The company says it serves more than 2,500 financial institutions.
  • Government agencies, school districts and libraries, including buyers using federal E-Rate funding.
  • Healthcare groups from rural clinics to city hospitals that need connectivity aligned to HIPAA.
  • Restaurant, hotel and retail chains with hundreds of sites to keep consistent.
  • Small IT teams that want one provider to take network problems off their hands.
  • Companies replacing analog phone lines that feed alarms, elevators and payment terminals.

What they offer

SD-WAN and SASE. Managed SD-WAN on a choice of platforms: VeloCloud, Fortinet or Cato Networks. SASE is offered in a Cato version and a Fortinet version, each combining SD-WAN with firewall, web gateway and zero trust access.

Managed Security. A security service edge offering built on Cato, managed firewalls and threat monitoring, and a DDoS mitigation service.

Cloud Phone Systems. OfficeSuite UC is its own cloud phone platform, for small businesses up to 20,000 users. Other tiers run on Avaya and Mitel. Digital Voice Lines replace analog copper lines while keeping existing devices, with a version that adds cellular failover for alarms and elevators.

Contact Center. A cloud contact center delivered on Talkdesk.

Business Connectivity. Switched Ethernet and wavelength services, fixed wireless from 10 megabits to 5 gigabits per second as a diverse or backup path, direct connections to public clouds, managed Wi-Fi and switches, and Customer Access Management, where it monitors and repairs other carriers' circuits that feed your SD-WAN.

Coverage

  • Canada
  • Puerto Rico
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Proof

  • More than 70 years of network operating experience, per a 2018 fact sheet.
  • Service levels of up to 99.999 percent, per its 2023 healthcare brochure.
  • More than 30 compliance certifications for the contact center platform, including SOC 2 Type II, HIPAA and PCI DSS. Those belong to Talkdesk's platform.

A regional bank with more than 30 branches and two data centers. It ran on a private network with a single connection and suffered two or three severe outages a year at one data center. Uniti installed SD-WAN with fiber, cable and cellular links active at each branch, and paired devices with two diverse fiber links at the data centers.

These figures and accounts are the company's own.

Good to know

  • Much of the portfolio is delivered on partners' technology: Cato, Fortinet and VeloCloud for SD-WAN and security, Talkdesk for contact center, Avaya and Mitel for some phone tiers, and ATSG for its IT management services. Ask which platform a quote is built on.
  • The customer portal is called WE Connect in older documents and U Connect in the 2025 case study.
  • Its package of guarantees, covering a locked rate, future technology, uptime and satisfaction, applies to customers who take both its phone platform and SD-WAN. Read the conditions.
  • A lower DDoS tier covers one mitigation a month.
  • The documents span 2018 to 2025 and a change of name. Ask for current product sheets.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.