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Vonage

Available through IT Raven

  • Unified Communications
  • Contact Center and CX

Vonage is a cloud communications provider offering business phone service, contact center and communications APIs, plus Microsoft Teams voice. Its Vonage Business Communications gives a company an enterprise-grade cloud phone system with a broad set of calling features, and its Vonage Contact Center adds omnichannel customer service with agents who get a full view of the customer from previous interactions and connected CRM and back-office systems. A strength is bringing these together with Microsoft Teams, adding reliable enterprise voice and integrated contact center inside the Teams a company already uses, and connecting to CRM and productivity tools without disrupting existing workflows. It also offers communications APIs for embedding voice and messaging into applications, and is building AI into the platform. For a business that wants unified communications and a contact center from one provider, and especially one standardizing on Teams, Vonage is a broad cloud communications platform.

Best for

  • Businesses that want unified communications and a contact center from a single provider.
  • Organizations invested in Microsoft Teams that want reliable enterprise voice and an integrated contact center inside it.
  • Multi-location companies consolidating fragmented legacy phone systems onto one cloud platform.
  • Teams that want a contact center where agents see full customer context from CRM and past interactions.

A very small business with basic phone needs and no contact center or Teams footprint has less to gain from a broad platform.

What they offer

Cloud Phone Systems. Vonage Business Communications, an enterprise-grade cloud phone system with a broad set of premium calling features, available on its own or integrated into Microsoft Teams to add reliable enterprise voice to the Teams environment a company already uses.

Contact Center. Vonage Contact Center with an intelligent workspace that gives agents a 360-degree view of the customer, drawing real-time context from previous interactions and connected CRM and back-office systems, and that integrates with Teams so agents and subject-matter experts can collaborate to resolve calls.

CX and Conversational AI. Communications APIs to embed voice and messaging into applications, and AI capabilities Vonage is building into the customer-experience platform.

Coverage

  • Australia
  • Canada
  • England
  • Mexico
  • Puerto Rico
  • Singapore
  • South Korea
  • US (Nationwide)
  • US Virgin Islands

Coverage is a starting point. We check every address before we quote it.

Proof

A national support organization for veterinary practices with more than 360 locations had siloed communications and frequent outages as each acquisition brought its own legacy phone system, and Vonage unified its unified communications and contact center on a single platform across 362-plus locations with reporting across all of them.

Good to know

  • Vonage spans phone systems, contact center and APIs. Decide which parts you need so the deployment matches your actual use, not the whole platform by default.
  • Its Microsoft Teams integration is a common reason to choose it. Confirm the specific voice and contact-center features you want inside Teams are supported.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

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  2. 02

    We bring back real options

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  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.