IWIntrado (WestIP)
Available through IT Raven
- Unified Communications
- Contact Center and CX
- Managed IT Services
Intrado, operating as WestIP, is a cloud communications provider that delivers Cisco-based phone systems, meetings and contact center to businesses. Its core product, VoiceMaxx Cloud Calling, is a complete cloud phone system hosted on Cisco's BroadCloud platform and carried over Intrado's own SIP trunking, aimed at small and midsize companies that want enterprise-grade calling without running the phone system themselves. Around it, the company brings the wider Cisco Webex world, meetings, team collaboration and contact center, under one provider, along with a video meeting tool it calls Hoot and Microsoft Teams calling. The pitch is to free an IT team from managing telephony day to day. For a buyer already in or leaning toward the Cisco ecosystem, Intrado is a way to run Cisco cloud voice as a managed service.
Best for
- Small and midsize companies that want a full cloud phone system, especially those standardized on or moving to Cisco Webex.
- Organizations that want calling, meetings and contact center from one provider rather than separate tools.
- Teams that want to hand off day-to-day telephony management so IT can focus on other work.
- Microsoft Teams users who want carrier calling added through Direct Routing.
A company committed to a non-Cisco platform, or one wanting the deepest enterprise telephony customization, should check Intrado's Cisco-based fit against that.
What they offer
Cloud Phone Systems. VoiceMaxx Cloud Calling is a complete cloud phone system hosted on Cisco's BroadCloud and delivered over Intrado's SIP trunking. It integrates Cisco Webex Meetings and team collaboration, adds a video meeting tool called Hoot, and offers MaxxConnect for calling inside Microsoft Teams through Direct Routing.
Contact Center. A cloud contact center, including a Cisco Webex Contact Center option, for handling customer calls alongside the phone system.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Managed IT Services
Managed and Co-Managed IT
Coverage
- Canada
- Mexico
- Puerto Rico
- US (Nationwide)
Coverage is a starting point. We check every address before we quote it.
Good to know
- Intrado's cloud voice is built on Cisco's platform. Its fit is strongest for companies already using or moving to Cisco Webex. Confirm the licensing and which Cisco components a quote includes.
- The documents available for this page were limited, with several product overviews image-only, so this page leans on the VoiceMaxx and Hoot material. Ask for current detail on the contact center and managed options.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.